FAQ

Secure Ordering & Payment Options

We Accept Credit/Debit Cards or PayPal Payments.
No payment information (e.g. credit card details) is retained by the server.

Returns & Refunds

  • We gladly accept returns.

  • Email us at 11thellement@gmail.com and arrange a return within 14 days of receiving your delivery.

  • For Exchanges also email us at 11thellement@gmail.com within 7 days of receiving your delivery.

  • All items must be in their original condition and packaging.

  • Please note that you must cover the cost of the return shipment.

  • Refunds will be credited to the original purchaser's credit/debit card or PayPal account.

Privacy Policy

 

All information provided by the customer is securely stored on our server and will be treated with the strictest confidence and not divulged to any third party for any reason
.

Payment and Shipping

 

All pricing information on the Website is correct at the time of listing.

We will ship the items within 3 business days after payment has been cleared. 

Free shipping for lower 48 states.  Additional shipping charges may apply for Alaska and Hawaii.

We will send tracking number of the shipment as soon as available.
If we don’t receive any communication from you, within 7 days of delivery, you are deemed to have received the item with no problems.

 

About the Jewelry  and Care

All jewelry on this site has been handmade by the designer in the United States.  Items are made of different metals and semi-precious stones as written on the descriptions. Some pieces may feature pre-made components such as clasps and chains.

Photographs taken are deemed to be a clear representation of the product.
The pieces are unique and pictures are taken individually for each piece of jewelry available for sale.

Persons under the age of 18 should use this Website only under the supervision of an adult and legal guardian.
Handcrafted items contain small parts and require specific care. They are not recommended for children under the age of 13.

Copper and silver can tarnish over time. The jewelry can be restore by polishing with a polishing cloth, pro polishing pads or a piece of steel wool.

11th ellement Handmade Jewelry by Leticia Larson

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